2014 eDiscovery Resolutions for Vendors and Users

2014 JumpAs I work on my annual reviews of the best eDiscovery and Information Governance technologies and trends in 2013 and develop predictions for 2014, I thought that I would take a quick break and list the 2014 new years resolutions for vendors and corporate users associated with eDiscovery.

I see 2014 as a pivot year for many in the industry and therefore this list is probably more interesting and more important than in previous years.

Following is my list (please note that these are not necessarily in order of importance):

eDiscovery Vendor Resolutions

  1. Develop a better pricing schedule (i.e. lower my prices).
  2. Move my clunky technology to the Cloud.
  3. Enable real visualization (this may be a 2015 resolution for those vendors still working on #2).
  4. Include Social Media as a standard data type for collection and processing.
  5. Develop support for the entire eDiscovery lifecycle.
  6. Stop trying to convince users that “fancy text search” is actually machine learning.
  7. Develop or Integrate machine learning (i.e. predictive coding).
  8. Develop the use of machine learning beyond just document review (this may be a 2015 resolution for vendors still working on #6).
  9. Expand user administration.
  10. Reach out to Information Governance vendors to investigate and develop partnerships.
  11. Stopping denying the fact that eDiscovery is moving to the corporation
  12. Hire sales professionals that actually understand the brave new world of Corporate ESI and Corporate IT.
  13. Develop a strategy to sell to the corporation.
  14. Stop trying to convince clients that your internal data center is “on par” with large international providers.
  15. Look into Hadoop.
  16. Stop trying to be a services company and start acting like a software company.
  17. Stop hiding behind regional service providers that primarily work with law firms and then wondering whey you can’t sell into the corporation.

eDiscovery Corporate Users

  1. Don’t rely on your outside counsel to choose your eDiscovery vendor without your input.
  2. Pressure your eDiscovery vendors (i.e. software, outside counsel and service) to provide new more flexible and less expensive pricing schedules.
  3. Attend some eDiscovery and Information Governance trade shows to get education on the new technology available.
  4. Walk down the hall and talk to the executives in charge of Information Governance and see if you might have requirements in common and therefore some synergy.
  5. Create a task force to explore bringing eDiscovery in-house.
  6. Create a task force to explore a single platform that can support Information Governance and eDiscovery requirements.
  7. Explore leveraging the Cloud for eDiscovery technology deployment.
  8. Use Predictive Coding to reduce the overall cost of eDiscovery.
  9. Explore using machine learning for more then just document review.
  10. Take the time to develop an internal strategy to understand the impact of Social Media on both eDiscovery and Information Governance
  11. Create a task force to understand your compliance responsibilities in regards to Personally Identifiable Information (PII).

About Charles Skamser
Charles Skamser is an internationally recognized technology sales, marketing and product management leader with over 25 years of experience in Information Governance, eDiscovery, Machine Learning, Computer Assisted Analytics, Cloud Computing, Big Data Analytics, IT Automation and ITOA. Charles is the founder and Senior Analyst for eDiscovery Solutions Group, a global provider of information management consulting, market intelligence and advisory services specializing in information governance, eDiscovery, Big Data analytics and cloud computing solutions. Previously, Charles served in various executive roles with disruptive technology start ups and well known industry technology providers. Charles is a prolific author and a regular speaker on the technology that the Global 2000 require to manage the accelerating increase in Electronically Stored Information (ESI). Charles holds a BA in Political Science and Economics from Macalester College.