The Emergence of IT Operations Analytics (ITOA)

ITOASince the dawn of the data center, IT operations have struggled with chronic IT operations challenges such as outages to performance and availability problems to incidents and headline grabbing failures.

With the accelerating increase in the amount of Data,  IT operation’s challenges have reached the breaking point where it is now literally impossible for many IT operations to do much more than keep up with the “headline grabbing failures”.    In response to this crisis, there is a new breed of  IT solutions emerging called IT Operations Analytics or ITOA.

Gartner has recognized ITOA as being ‘On the Rise’ on the hype cycle, and expects it to accelerate to integrate into mainstream IT operations in the next few years, with the emergence of an entire category of IT Operations Analytics products and services.

As a place to start to understand ITOA, following is an interview with Will Capelli, Research VP for Gartner and the global thought leader on ITAO.



About Charles Skamser
Charles Skamser is an internationally recognized technology sales, marketing and product management leader with over 25 years of experience in Information Governance, eDiscovery, Machine Learning, Computer Assisted Analytics, Cloud Computing, Big Data Analytics, IT Automation and ITOA. Charles is the founder and Senior Analyst for eDiscovery Solutions Group, a global provider of information management consulting, market intelligence and advisory services specializing in information governance, eDiscovery, Big Data analytics and cloud computing solutions. Previously, Charles served in various executive roles with disruptive technology start ups and well known industry technology providers. Charles is a prolific author and a regular speaker on the technology that the Global 2000 require to manage the accelerating increase in Electronically Stored Information (ESI). Charles holds a BA in Political Science and Economics from Macalester College.