Update on Progress of Information Technology Operations Analytics (ITOA) and Automation Projects

automation-artAs I have reported, over the past 6 – 12 months, I have expanded my research and consulting practice to include Information Technology Automation / Workload Management and more importantly Information Technology Operations Analytics (ITOA).

During this time, I have conducted multiple market research projects, talked to many of the vendors in the industry, interviewed CIOs from the Global 2000 and published multiple articles:


During this time, I have also been engaged in several projects with Global 2000 clients that have asked me to assist with defining “Next Generation IT Automation”, choosing the appropriate technology, implementation and “On Boarding / Cultural Issues”.  The vendors that my initial set of  clients chose to evaluate, test and integrate included Evolen, BMC Software, Mulesoft, ServiceNow, Stonebranch, Box, Alfresco, OpenText and Elastic.  There is obviously some technology overlap with these vendors and therefore not all of them will be chosen by the same client.

Please note that the one technology that i was not able to get any of my clients to utilize on the first go around was machine learning / predictive analytics.  A passion of mine for many years, I am confident that the next round will include some very impressive use of machine learning to identify, analyze and extract / move data.

The primary goals of these clients was to move to the next level with Big Data Analytics of their IT operations, extract actionable items and then automate those items.  In some cases, these clients wanted to really “push the envelope” of ITOA.  In other cases, they simple wanted to automated published Records Management policies for moving data into the appropriate Records Management System without the need for “human intervention”.  In yet another case, they wanted to automate “Legacy Data Cleanup” and again automatically (or as one CEO kept say, “magically”) move data into the right “buckets”.

This past week, I went back to all of the clients that had projects underway and got an update.  Some of the results were interesting and exciting.  Following is a summary of some of my findings:

  • Some of the legacy technology was not as easy to integrate as the would have liked.
  • Some of the new “hot shot” SaaS based / cloud based technology vendors had trouble even spelling Governance, Risk and Compliance (GRC) let alone assist with design, integration and implementation.
  • Some of the Analytics Platforms were very difficult to get data in to and/or customize for specific purposes.
  • Some of the Analytic Platforms didn’t have a clue in regards to how to integrate with the IT Automation Agent vendors to complete the loop of automation.
  • Overall, the level of professional services was very vendor centric with little to no interest and or knowledge or how to play nicely with other required vendors.

In the coming weeks, some of these projects will have progressed to the point that they wll begin to draw up the paper work for the fall purchasing season and therefore I will publish another update.  Hopefully, I will be able to identify which vendors were chosen, how they were integrated and how they performed.

About Charles Skamser
Charles Skamser is an internationally recognized technology sales, marketing and product management leader with over 25 years of experience in Information Governance, eDiscovery, Machine Learning, Computer Assisted Analytics, Cloud Computing, Big Data Analytics, IT Automation and ITOA. Charles is the founder and Senior Analyst for eDiscovery Solutions Group, a global provider of information management consulting, market intelligence and advisory services specializing in information governance, eDiscovery, Big Data analytics and cloud computing solutions. Previously, Charles served in various executive roles with disruptive technology start ups and well known industry technology providers. Charles is a prolific author and a regular speaker on the technology that the Global 2000 require to manage the accelerating increase in Electronically Stored Information (ESI). Charles holds a BA in Political Science and Economics from Macalester College.